TUNISSIMMO, a sole proprietorship with its registered office at 9 rue Blanche, 13008 Marseille, registered in the Marseille Trade and Companies Register under the SIRET number: 842 670 200 00026 / APE: 6831Z, provides users with its real estate site and online mobile application accessible via the Internet at the following addresses:
As part of its activities, TUNISSIMMO is required to collect and process personal data concerning users of the sites and / or applications. TUNISSIMMO is therefore responsible for the processing of personal data collected through the sites and / or applications.
Concerned about the protection of personal data, TUNISSIMMO has put in place the technical and organizational means necessary to protect the personal data it processes.
For the processing of data collected via TUNISSIMMO websites and / or applications, this page aims to inform users about:
Their rights to their personal data processed through the sites and / or applications;
The methods of collecting and processing their personal data;
The measures taken to ensure the security of their personal data;
The obligations of TUNISSIMMO and of the users.
“ Private advertiser “: designates any natural person acting exclusively for private purposes who has deposited and posted at least one real estate advertisement via the TUNISSIMMO websites and / or dedicated applications.
“Professional advertiser “: TUNISSIMMO real estate partner, designates any legal person (promoter, builder, developer, developer or marketer) who has signed a contract to broadcast announcements of sale of new real estate, built or to be built, on websites and / or TUNISSIMMO applications.
“Applications”: designates the iPhone, iPad, Android applications downloadable on a mobile telephone terminal or on a touch pad allowing users to access TUNISSIMMO services.
“Client”: designates any natural or legal person having subscribed with TUNISSIMMO a contract for the provision of services or the dissemination of real estate advertisements on TUNISSIMMO websites and / or applications.
“User data”: designates information concerning users, including personal data, supplied to TUNISSIMMO directly or indirectly by users, in the context of the use of TUNISSIMMO websites and / or applications. Users guarantee to provide accurate and up-to-date information, in particular their identities and contact details.
“Personal Data”: means “any information relating to an identified natural person or who can be identified, directly or indirectly, by reference to an identification number or to one or more elements which are specific to him” according to article 2 of Law No. 78 -17 of January 6, 1978 relating to data processing, files and freedoms and “any information relating to an identified or identifiable natural person; is deemed to be an “identifiable natural person” a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to their physical, physiological, genetic, psychic, economic identity,
“Sites or Internet Sites”: designates all of the websites operated by TUNISSIMMO.
“User”: any natural or legal person who, as a client or visitor, accesses the TUNISSIMMO websites and / or applications.
The personal data of users are protected by the regulations relating to the protection of personal data including the provisions of law 78-17 of January 6, 1978 relating to data processing, files and freedoms, as well as European regulations ( EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Users have in particular a right of access, rectification, erasure and limitation on the personal data concerning them which are processed by TUNISSIMMO.
In addition, for processing based on the legitimate interest of TUNISSIMMO, each user has the right to object for reasons relating to their particular situation so that their Personal data are processed. Users may in particular at any time object to the processing of their personal data for prospecting purposes.
Finally, each of the users has a right to portability on the Personal data provided and processed by TUNISSIMMO.
These rights can be exercised at any time as follows:
Or by sending a letter by post to: TUNISSIMMO Data Protection Officer 9 rue Blanche 13008 Marseille
In accordance with Article 12.3 of European Regulation (EU) 2016/679 (GDPR), TUNISSIMMO undertakes to respond to requests made as soon as possible and at the latest within one month of receipt of the request.
TUNISSIMMO performs treatments only under the following conditions:
The data subject has consented;
Processing is necessary for the performance of contracts;
Processing is necessary for compliance with legal or regulatory obligations of TUNISSIMMO;
The processing is necessary for the pursuit of the legitimate interests of TUNISSIMMO and is implemented taking into account the interests and fundamental rights of the data subjects.
The legitimate interests pursued by TUNISSIMMO may notably consist of:
Improvement of users’ marketing knowledge;
Improvement of products and services;
Marketing segmentation, profiling or commercial prospecting.
Data transmitted by users
TUNISSIMMO in no case collects sensitive data (racial or ethnic origins, philosophical, political, union, religious opinions, sexual life or people’s health).
TUNISSIMMO records usage data when users access its services (or use them in any way), property search, publication of property advertisements, responses to property advertisements, use of the messaging service.
TUNISSIMMO performs audience measurements, with which it measures, for example, the number of page views, the number of visits, as well as user activity on websites and / or applications.
TUNISSIMMO uses connection identifiers (in particular identifiers relating to mobile devices), cookies and the public IP addresses of users to identify and record activities.
TUNISSIMMO is also likely to collect technical data on internet connections, browsers, connection ports and user devices.
Finally, in all of the data entry forms, the mandatory or optional nature of the data is systematically indicated when it is collected by an asterisk *.
Data transmitted by customers
The data transmitted by customers are confidential and are not the subject of any transmission to third parties, except in the event of a judicial requisition, request by an authorized authority or express agreement of the customers.
During the payment stage of a product or service, TUNISSIMMO directs its customers to a payment platform managed and hosted by the company Lyra Collect (PCI-DSS certified and approved by the ACPR, the Authority of Prudential and Resolution Control, under number 16828) which guarantees the security of payments (More information: https://lyra.com/fr/mentions-legales/ ).
All the payment phases to be carried out between TUNISSIMMO and Lyra Collect customers are fully encrypted and protected. The TSL (Transport Layer Security) protocol coupled with electronic banking allow the data linked to orders and bank card numbers not to circulate in clear on the Internet.
TUNISSIMMO does not store and therefore has no knowledge of the bank card numbers of its customers. Bank card numbers are not printed on paper, invoices, invoices or other listings.
When individual advertisers publish ads, it is necessary that they communicate to TUNISSIMMO, the type of property offered, the location where it is located, the text of the advertisement, the price at which it offers the transaction, the number of telephone and / or e-mail address that he would like visitors to interested websites and / or applications to contact them.
In the context of orders for legal guides, real estate contracts, real estate estimates or in the context of the publication of real estate announcements, TUNISSIMMO also collects the personal contact details of people, name, first name, postal address, telephone number and address. E-mail. These data are mandatory for the processing of their orders and in the event that a customer refuses to communicate them, TUNISSIMMO is not able to provide them with the desired products and / or services.
Data transmitted by visitors
The data transmitted by visitors is confidential and is not the subject of any transmission to third parties, except in the event of judicial requisition, request by an authorized authority or express agreement of visitors.
When entering and sending contact forms to individual advertisers, TUNISSIMMO collects and then transmits to them requests for information from visitors who expressly and specifically wish to contact them and which include name, first name, telephone number, e-mail address and free message.
In addition, TUNISSIMMO collects then transmits to professional advertisers (Promotor, builder, developer or developer), TUNISSIMMO customers, requests for information or documentation from visitors who expressly and specifically wish to contact them and which include name, telephone number , postal code and e-mail address.
In the context of the creation of personal visitor spaces, TUNISSIMMO collects the following personal data: e-mail address and password.
TUNISSIMMO collects personal data of visitors when browsing websites and / or applications (consultation of advertisements, searches, etc.).
Purpose of processing
The processing and storage of the data listed above meet the following purposes:
Perform operations relating to the management of the commercial relationship: publication of real estate advertisements, creation and management of customer and / or visitor accounts, order management, management of real estate alerts, provision of an integrated messaging service, issuance of invoices , establishment of compulsory accounting documents, monitoring of customer relations, management of complaints and after-sales service and all other supplies of services available through websites and / or applications in the context of commercial relationship management;
Carry out operations relating to commercial prospecting for TUNISSIMMO’s own account or on behalf of its real estate partners (Promoter, builder, developer or developer), TUNISSIMMO customers and only in the event of the users’ express agreement: operations management prospecting techniques, selection of people to carry out loyalty, prospecting or promotion actions;
Send by email newsletters (»newsletters«) and real estate alerts: information on the development of the real estate market, information on the development of TUNISSIMMO websites and / or applications, sending of information on goods for sale likely to be of interest to users who have set up property alerts, etc. ;
Establish statistics relating to the traffic of its websites and / or its applications and marketing analyzes relating to the real estate market;
Improve the user experience and conduct surveys or polls to measure their level of satisfaction;
Finally, TUNISSIMMO may carry out processing for purposes of proof and in the context of compliance with its legal obligations.
Newsletters, alerts and emailings
In order to keep users informed of TUNISSIMMO news and the advantages which they could benefit from, they can receive commercial information from TUNISSIMMO by electronic communication (email, sms, etc.). However if the users do not wish to receive offers and information from TUNISSIMMO, they can oppose the sending by specifying it, at any time, in their accounts in the “Subscriptions” section or by clicking on the hypertext link to unsubscribe which is located at the bottom of each electronic communication received.
Users can personalize the sending of newsletters and manage their subscriptions to the alerts they wish to receive when creating their accounts or by going to their accounts under “Subscriptions”. Users can then select from the different categories of newsletters and alerts those that interest them. Users can stop sending newsletters, alerts and emailing at any time by visiting their accounts.
If users no longer wish to receive TUNISSIMMO newsletters or commercial proposals, they can request it by email at [email protected] .
Duration of storage of personal data
The retention period of personal data varies depending on the purpose of their collection.
The data concerning the real estate advertisements are kept in a management database for three years after the last commercial relationship, and in a historical database compressed for 5 years in order to satisfy the legal obligations concerning the administrations and the judicial authorities.
The retention period for the logbook is twelve months.
The accounting documents and documents are kept for 10 years, as accounting evidence.
Data relating to bank cards is kept by Lyra Collect until full payment and, for purposes of proof in the event of a claim, for 13 months, or 15 months if it is a deferred debit payment card. . The cryptogram of bank cards is only kept for the time necessary for the completion of each transaction.
TUNISSIMMO takes all the technical and organizational measures necessary to guarantee the security of the stored data, in particular against accidental or illicit destruction, accidental loss, alteration, dissemination or unauthorized access to these data.
These protection measures include firewalls, physical access controls to our data centers (all located in mainland France) and data access authorization controls.
The password which allows users to log into their account and use certain services is intended to protect their personal data. Users are required to keep this password confidential and never share or communicate it to anyone.
Data protection officer
TUNISSIMMO has appointed a data protection officer. Its mission is to ensure compliance with the regulations relating to data protection and to liaise with the National Data Protection Commission (Cnil) and all persons concerned with the collection or processing of personal data.
Or by post: TUNISSIMMO Data Protection Officer 9 rue Blanche 13008 Marseille
For any information on the protection of personal data, users can also consult the website of the National Data Protection Commission: https://www.cnil.fr/
What is a cookie ?
They do not identify you personally, but recognize your device. In your computer cookies are managed by your internet browser.
Different types of cookies
These cookies are necessary for the proper functioning of the site, they are deposited by TUNISSIMMO on your terminal for the purposes of navigation on our website.
They allow in particular:
To connect to your personal account, and thus save your favorite announcements and searches
Adapt the content of our site according to your preferences or properties of your terminal (language, mobile device or not …)
To provide you with a better user experience by pre-filling certain forms (sending emails to owners, calculating monthly payments or travel times, etc.)
Audience measurement cookies
These cookies allow us to monitor the use and performance of the site in order to improve its content.
These cookies allow us to offer you functionalities whose technical realization is carried out by one of our partners (Chat module with our customer relationship center for example).
These cookies are used to limit the number of displays of our advertisements or to measure their effectiveness.
Your choices regarding cookies
You can object to the use of your navigation data on the websites of our partners below:
You also have the possibility of connecting to the site http://youronlinechoices.com , offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by Interactive Advertising France office
The CNIL also offers on its website at https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser a wide range of tools to limit the tracking of your navigation on Internet: extensions for your browser allowing blocking of tracers, sharing buttons on social networks, loading of resources from other sites….
Configuration of your navigation software
If your browser is configured to refuse all cookies, certain site functionalities will no longer be available. For example, you will not be able to connect to the personal space allowing you to save announcements and favorite searches.